Shipping policy

All orders are shipped within 1-10 business days unless otherwise mentioned. During peak seasons, we reserve the right to extend shipping time to 5-14 business days.

 

Preorder Policy, we provide preorder opportunities for select items. When placing an order during a preorder listing along with items currently in stock, please be aware that your order will not be shipped until the preorder items are ready for dispatch, regardless of the duration. To ensure timely delivery, we recommend placing orders containing preorder items exclusively during the designated preorder periods. This practice helps avoid extended shipping times associated with the preorder fulfillment process.

 

Address Change & Order Modifications: Address changes after placing an order are not possible. We will not modify orders or allow add-ons to any order post-purchase.

 

All orders are processed in the order that they are received.

  

Shipping & Claims: All orders shipped via AusPost. Tracking information sent via email. We are not responsible for shipping delays. We will not be responsible for changing your shipping address after the order is placed or your order being delivered to the wrong address. We are also not responsible for delays in shipping once your order has been handed over to the courier company.

 

If an item arrives damaged, photos of the outside of the shipping box (including one of your shipping label), photos of the inside of your shipping box, and photos of the damage must be emailed to archerandfrey@outlook.com within 24 hours of the item being received.

We will file a claim on our end and will either refund or replace the item at our discretion. A lot of times a refund is more feasible than replacing the item. We are not responsible for any lost or stolen packages.

Once your package has been accepted by the carrier, we are no longer responsible for what happens.

Please do not email or message us on different platforms if we are still within our processing timeframe, asking when your order will be shipped. 

Cancellation/Refusal of Service: Right to cancel/refund orders and refuse service at any time for any reason.

Chargeback Policy: In the event that a customer initiates a chargeback with their financial institution for a valid or invalid reason, we reserves the right to take the following actions,

 

1. Order Cancellation: If a chargeback is initiated by a customer, we reserve the right to cancel any existing or future orders placed by that customer without prior notice. This includes orders that have been paid for and not yet fulfilled.

 

2. Refusal of Service: We reserve the right to refuse service to customers who have a history of initiating chargebacks. This includes but is not limited to, declining future orders and prohibiting access to certain features of our website and social media platforms.

 

Shop Policy Agreement: By placing an order, you acknowledge and agree to abide by these terms and conditions.