Refund policy
Return Policy
We want you to love your purchase from Archer & Frey, but we understand that sometimes things don’t work out. If you’re not completely happy with your order, here’s how we can help:
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Returns
- We accept returns within 14 days of receiving your order.
- Items must be unused, unwashed, and in original condition, with tags still attached.
- Due to hygiene reasons, we do not accept returns on items like bodysuits or zip suits unless faulty.
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Refunds
- Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the item is faulty.
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Exchanges
- We currently do not offer direct exchanges. If you need a different size or style, please place a new order and return the original item.
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Faulty or Damaged Items
If your item is faulty or not what you ordered, please contact us at archerandfrey@outlook.com within 7 days of delivery. We’ll make it right as quickly as possible.
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How to Return
- Email us at archerandfrey@outlook.comwith your order number and reason for return.
- We’ll provide the return address and instructions.
- Return shipping costs are the responsibility of the customer, unless the item is faulty.
Thank you for supporting our small business — we appreciate you!